退款政策

Live coral sales

All live coral sales are final. We do not accept returns or exchanges for live coral, and shipping fees are non-refundable under the standard policy.

Approved DOA claims are resolved with replacement livestock or store credit. Our DOA guarantee does not provide cash refunds. Replacement availability varies; where an identical replacement is unavailable we offer store credit or another agreed replacement. Original and replacement shipping charges are not refundable under this guarantee.

DOA and live arrival claims

If a coral arrives dead or dies within 3 days (72 hours) of delivery, submit the required claim form at https://www.tiacoral.com/pages/doa-claim. Email alone does not open a claim. Include clear photo or video proof while the coral remains in the unopened bag or container.

Carrier-caused delay is covered by default. If TIA documented a specific delay risk before shipment, asked the customer to reschedule, and the customer declined and chose the warned ship date, loss caused by that warned risk is not covered. A human confirms whether the exception applies. If the customer misses the first delivery attempt, eligibility is void. Every claim is reviewed by a human; submitting information is not approval and no credit, replacement, or exception is automatic.