DOA Claim

If your coral arrived dead on arrival, use this form to send us your order details and proof so we can review the claim as quickly as possible.

Need shipping, tracking, or general order help instead? Use the shortcuts above before submitting a DOA claim.

Use this for arrival issues only This form is for DOA, bag leaks, or arrival-condition problems tied to delivery.

Submit within 3 days (72 hours) Send the claim as soon as possible after the delivery scan so the review is easier to verify.

Keep every coral separated Show unopened proof and list each affected coral on its own row so nothing gets mixed up.

Please review both panels above before you start the form. Claims missing delivery details, unopened proof, or an item-by-item list take longer to review.

Customer claim

Submit your DOA claim

Use this form for DOA, bag leak, or shipment-related arrival issues covered by our live arrival policy.

Step 1

Order and delivery

We use this to match the order and review the delivery timing.

Purchase channel Order number Email used on the order Phone number Delivery date shown on tracking Delivery time shown on tracking

Step 2

What went wrong

List each affected coral on its own line so nothing gets mixed up.

Issue type

Affected corals or items

Item 1

Add one row per coral. If multiple corals are affected, keep them separated instead of combining them in one sentence.

Tell us what happened

Step 3

Proof upload

Upload all photos or videos you want us to review.

Upload claim photos or videos Best proof is unopened-bag media for each affected coral. Box overview photos are optional. No files selected yet.

Step 4

Required confirmations

These confirmations are required before we can review the claim.

I confirm the coral is shown in the unopened bag or container. I understand claims should be submitted within 3 days (72 hours) of delivery time shown on tracking. I understand every claim is reviewed under TIA Coral's live arrival policy and submission does not guarantee approval.

Preferred resolution Replacement coral Store credit Let TIA decide

We handle all DOA claim follow-up by email. We will reply to the order email or the best email we have on file.

Live arrival policy reminder

Shipping costs are non-refundable.
Corals dislodged from plugs during shipping is normal and not considered DOA.
Place corals into your system as soon as possible for best survival.
All live coral sales are FINAL.

Claim review

What happens next

Policy window 3 days (72 hours) from delivery

Follow-up channel Email only

Approved outcomes Replacement coral or store credit

1. We verify the order We match the order, delivery scan, and claim details first.

2. We review the proof We check each affected coral against the photos or video you uploaded.

3. We follow up by email Any outcome, next step, or request for more info is sent by email only.

Coverage First delivery attempt only

Proof required Unopened photos or video

Shipping Shipping charges are not refunded

Item added to your cart