Política de reembolso

Live coral sales

All live coral sales are final. We do not accept returns or exchanges for live coral, and shipping fees are non-refundable under the standard policy.

DOA and live arrival claims

If a coral arrives dead or dies within 3 days (72 hours) of delivery, submit the required claim form at https://www.tiacoral.com/pages/doa-claim. Email alone does not open a claim. Include clear photo or video proof while the coral remains in the unopened bag or container.

Carrier-caused delay is covered by default. If TIA documented a specific delay risk before shipment, asked the customer to reschedule, and the customer declined and chose the warned ship date, loss caused by that warned risk is not covered. A human confirms whether the exception applies. If the customer misses the first delivery attempt, eligibility is void. Every claim is reviewed by a human; submitting information is not approval and no credit, replacement, or exception is automatic.