Envío y DOA • Consejos de cuidado • Soporte para pedidos
We’re Here for You
If you need assistance with an order, livestock care, or anything reef-related, this page has quick links, our most common FAQs, and best-practice care tips. For anything else, tap the button at the bottom to message us directly.
Contact Us
Have a question about live corals, saltwater fish, shipping, or local pickup in Deer Park, NY (Long Island) or NYC?
- Email: tiacollectioncorals@gmail.com
- Backup email: tiaproduct69@gmail.com
- Or reach us in chat (Located in the bottom right corner of your screen)
Track Your Order
Wondering where your coral is? Use order tracking to see status and updates.
Frequently Asked Questions
What is your DOA policy?
We guarantee all corals to arrive alive. Email clear photos within 2 hours of delivery. If no one is present for the first delivery attempt, the DOA guarantee is void.
How much is shipping?
Tri-State (NY, NJ, CT): $24.99 · All other states: $49.99 · Free shipping for orders over $249.99.
Where do you ship?
We currently ship to the continental U.S. only (no shipments to Alaska, Hawaii, or offshore territories).
How do you ship corals?
Via FedEx Priority Overnight in insulated packaging with seasonal heat/cold packs. We’ve been shipping successfully for 15+ years.
What days do you ship?
Orders are scheduled to arrive Tuesday–Thursday. Saturday delivery isn’t available at this time.
What if my shipment is delayed?
We can’t refund for carrier-caused delays. Please choose a delivery day when someone can receive the package at the first attempt.
Coral Care Best Practices
- Acclimate slowly (drip method) and match temperature/salinity.
- Dip all new corals to remove pests before introduction.
- Quarantine when possible to protect your display tank.
- Start new pieces in lower light; ramp PAR over several days.
- Maintain stable Alk, Ca, Mg, NO₃, PO₄ within reef-safe ranges.
- Ensure adequate flow based on coral type (SPS/LPS/soft).