Help Center

We ship Tuesday and Wednesday only, year-round, by FedEx Priority Overnight. A Tuesday shipment arrives Wednesday; a Wednesday shipment arrives Thursday. Choose your ship-out date in the cart; any other date is a custom request the team decides (see below).

In a holiday week the ship days can move. The “Next: ship” line at the foot of every page shows the current dates.

Orders paid by 2 PM ET on a ship day ship that day: by 2 PM ET Tuesday for Wednesday arrival, or by 2 PM ET Wednesday for Thursday arrival. Orders paid later go in the next ship day’s box.

$29.99 to New York, New Jersey and Connecticut. $49.99 to every other eligible state, including Alaska. Rates are for FedEx Priority Overnight.

Shipping is free on retail orders over $299. Auction wins do not count toward the $299.

We ship to the lower 48 states and Alaska. We do not ship to Hawaii, Puerto Rico or other U.S. territories.

Alaska shipping applies to orders on tiacoral.com and ReefnBid; our eBay, Reef2Reef Marketplace and ReefBay listings do not ship to Alaska.

Yes. Orders on tiacoral.com ship to Alaska by the same FedEx Priority Overnight, next-day service as every other eligible state, for $49.99, or free on retail orders over $299.

FedEx Priority Overnight does not reach every Alaska ZIP code the next day. In a remote part of Alaska? Contact us before you buy.

In insulated packaging by FedEx Priority Overnight, with heat or cold packs when the weather calls for them.

UPS is available on request, or where FedEx cannot deliver (for example, a UPS Store mailbox), for a $29 surcharge arranged before the order ships.

A FedEx-deliverable street address. FedEx cannot deliver to PO Boxes or UPS Store mailboxes. Someone must be present for the first delivery attempt.

Choose your ship-out date in the cart. We normally ship Tuesday and Wednesday for next-day arrival: a Tuesday ship arrives Wednesday, a Wednesday ship arrives Thursday.

Need a date the cart does not offer? That is a custom request the TIA team decides, so contact us before you buy. We strongly recommend against a Thursday ship for Friday arrival, and Saturday delivery is not available.

We cannot guarantee a delivery hour, such as before noon; the carrier controls that. Need a coral by a specific day? Choose the ship-out date the day before it in the cart; arrival is normally the next day. For a date the cart does not offer, contact us before you purchase.

If a coral arrives dead or dies within 72 hours (3 days) of delivery, you can file a DOA claim. The 72 hours start at the delivery time the carrier records, so if a package is delayed, the window runs from when it actually arrives. Carrier delays are covered.

Use the DOA claim form within 72 hours of delivery, with clear photos or video of each coral, in its original sealed bag where possible. Email alone does not open a claim.

Coverage is void if the first delivery attempt is missed. A loss caused by a weather or carrier risk we warned you about before shipping, when you asked us to ship anyway, is not covered.

Corals that come loose from their plugs in transit are normal and are not DOA.

With replacement livestock or store credit only. We do not give cash refunds, and shipping charges, original and replacement, are not refundable.

All live livestock sales are final. We do not take returns or exchanges for a change of mind, and please do not ship livestock back unless we ask you to. Health concerns go through the live arrival guarantee.

It depends on the listing type shown on the product.

WYSIWYG: you receive the exact coral photographed.

Stock: a frag from the same mother colony; the photo is a reference image.

Gallery: a fresh-cut frag about 1–2 inches from the same colony. Healing takes at least 2 weeks; after purchase our team contacts you to confirm the ship date.

Yes: 15% off your first order with code WELCOMETOTIA.

Yes. Choose local pickup at checkout and collect your order at our store: Tropical Island Aquarium, 2112 Deer Park Ave, Deer Park, NY 11729.

Tuesday to Saturday 11am–8pm, Sunday 12pm–6pm, closed Monday. See the Store info page for directions.