Help Center

• We guarantee all of our items to arrive alive. 
• For some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within one hour of the package's arrival. 
• If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. 
• If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your account.

WE SHIP TO CONTINENTAL US ONLY. We DO NOT SHIP TO STAES OF ALASKA, HAWAII AND ALL OTHER OFFSHORE INSULAR AREAS. 

• We ship with FedEx using Priority Overnight Express.
• We are handling, packing our corals in the most professional way, which we have been practice for 14 years. 
• Free warm / cold packs are included if there is a need. 

• We ship with a delivery day of Monday, Tuesday, Wednesday and Thursday. 
• Saturday delivery is NOT available. 

• Shipping delays that result in live stocks lost will not be covered under the TIA Collection Corals Guarantee.
•  We do not credit or refund any shipping cost. 

• Since we are a local fish store, local pick-up is super welcome!
• Our Local pick-up address is 2112 Deer Park Ave, Deer Park, NY, 11729
• Available pick up time: Tuesday to Sunday, 11am to 8pm. Sunday 12pm to 6pm
• All orders must be picked up within 7 days after the order be placed. After that, a holding fee as $20 each day will be applied.

• Yes! You can add to an existing order that you have already paid shipping on. 
  
• Select the " Local Pick-UP" during check-out under shipping option, so that you dont have to pay for the shipping twice.